Who answers the phone when I call 911?

A police dispatcher answers all 911 phone calls. If you call from a land line or VOiP line, the call will be routed to the jurisdiction where the call was made. If you call from a cell phone, the call will hit off of a cell tower. The call from a cell phone will then ring into the 911 center where the tower is located, not necessarily where you are located. It is common to be transferred at least once to the correct jurisdiction when using a cell phone. Your location does not show up instantly from a cell phone call.

The dispatcher will first ask where the incident is occurring. Make sure to know the address/street/landmarks you are near so help can reach you quickly. You will be transferred to the correct agency if the incident did not occur in the City of Springboro limits. Once the type of emergency response is determined (police, fire or medic), the dispatcher will request assistance from one or all of the following:

  • Police response only - Police officer(s) are dispatched by the Warren County Communication Center
  • Fire/Medic response – Fire / Medics are dispatched by the Warren County Communication Center. The dispatcher will obtain the information to determine what type of emergency equipment to send. A police officer will also respond with the fire department. The City of Springboro utilizes the Clearcreek Township Fire Department.


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1. When the disaster sirens are activated, should I call the police department for information on weather alerts?
2. Who answers the phone when I call 911?
3. How can I help the police or fire department find my residence quickly?
4. Where do I go to pay fines for traffic offenses?
5. Is (John Doe) in the Springboro Jail?
6. When do I have to report an accident?
7. If I lock the keys in my car, will the Springboro Police Department unlock my vehicle for me?
8. My driver's license has expired. Can I obtain permission from the Police Department to drive to the License Bureau to have it renewed?
9. If my driver's license is expired, how long do I have to renew it?
10. Is school closed today?
11. What are the road conditions? Can you give me directions?
12. My electricity and/or phone or other utility is out of service. How long before it will be restored?
13. There is a raccoon in my yard, will you come remove it?
14. What is the phone number for...?
15. Should I call the police department to see when fireworks are or whether they have been cancelled?
16. Should I call the police department to see when trick or treat is or if it has been cancelled?