City News & Updates
Citizen Satisfaction Survey - Report
In February, the City enlisted the assistance of the Center For Public Management and Regional Affairs at Miami University to conduct a Citizen Satisfaction Survey of our residents. After gathering and calculating all the data, the results are in! The survey had a 44.5% response rate, which is higher than normal. Typically, mail surveys have a response rate of 10-20% at best. Thank you to everyone who received a survey and actually took the time to fill it out!
Overall the City scored well in most of the categories. As always though, there are some areas of improvement. The City Council and staff will fully and completely analyze the survey results and work towards maintaining our high grades where we accomplished high grades, and improve those services in which residents feel we need improvement.
The Good:
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89.2% of respondents were satisfied with living in Springboro.
- Over 70% felt that Springboro had “Become a better place to live” or “Stayed the same” over the past five (5) years.
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75.6% either strongly agreed or agreed that they were satisfied with the current level of police protection in the City.
- Over seven out of ten responded that they either strongly agreed or agreed that the parks in Springboro have improved over the past 5 years.
- 76.3% stated that the City Newsletter is their main source for information about the City.
Areas of Improvement:
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56.7% of respondents stated they have never visited the City’s website. (Probably indicates a need to publicize the website more to let residents know what services are available on it.)
- 17.1% indicated that pothole repair has become worse over the past three (3) years.
- 15.3% felt that zoning enforcement has become worse over the past three (3) years.
While the percentages of people showing dissatisfaction with certain services are fairly low, we will evaluate all the “Areas of Improvement” mentioned above and do our best to ensure the satisfaction in those areas increase for the next survey.
To view a copy of the survey report, please click here.
